Yes! Please use the link in your appointment confirmation to make changes. Due to the high demand of our services, we require at least 48 hours notice to cancel or reschedule. Changes made within that window are subject to our cancellation policy: $150 fee or full charge of service for same-day or NO SHOW.

CANCELLATION FEE is $150 for less than 48 HOURS notice to change or cancel any appointment. 

SAME DAY CANCELLATION OR NO-SHOW  FEE is FULL PRICE of service scheduled using the card on file.

Please understand that appointments are reserved exclusively for the client named on the booking and may not be transferred or given to another person.  If you're unable to attend, please contact us to cancel or reschedule.  The appointment will be returned to Kismet Skin Co. and offered to a client on our waitlist. 

Yes, we operate under the medical direction of Erika Barry, FNP.

Out of respect for our clientele and staff schedules, treatments for clients arriving more than 15 minutes late will be honored at discretion. services may be modified to a ‘quickie’ or shortened version for time.

YES.  All forms and consents MUST be filled out prior to your appointment.  Some are one-time only, some are required for each appointment.

If you have an active cold sore—or feel the tingling or burning that often comes before one—please contact us before coming in. We’ll need to postpone your facial or laser treatment until the area has fully healed.

Please also tell us if you have a history of cold sores, even if you don’t currently have one. Certain treatments can trigger an outbreak, and our medical team may recommend prescription antiviral medication before your appointment.

New appointments are released on the 15th of every month @ 12 noon EST. You can view all currently available appointments through our online booking page.

If your preferred appointment isn’t available, please join the waitlist through our booking page.  You must select every day individually so we are fully aware of your availability. 

Joining the waitlist does not guarantee an appointment, but it helps us connect you with an opening that fits your schedule.

Absolutely no refunds at all on any products + services.

Yes! we are open after work hours and on Saturdays.

Sundays are available for special occasions and events and will be announced on social media and available for booking on our website

To maintain a safe, relaxing environment, please arrange childcare before your visit. Children, including infants, may not accompany you to your appointment. This policy applies even if your child remains in a stroller or carrier, as our team cannot provide supervision during your treatment.

Minors with their own scheduled appointments are welcome with a parent or guardian. Thank you for understanding.

New clients should book a curated consultation or 'The First Date: kismet curated facial’ you must book a facial before you can receive future advanced services ie; peel, laser, or microneedling. 

General rule of thumb: at least one week.

Please let us know what you had done, which areas were treated, and the date of your appointment before booking. Timing depends on the injectable and the facial you’re receiving, particularly if it includes massage, exfoliation, or devices. Follow your injector’s aftercare instructions, and we’ll help coordinate your treatment accordingly.

Please discontinue all active and exfoliating products 3-5 days before your treatment. 

These products include ingredients such as RETINOL, SALICYLIC ACID, GLYCOLIC ACID, LACTIC ACID, FACIAL SCRUBS, PEEL PADS, ETC.  

You can continue to use any gentle and hydrating cleansers, serums, hyaluronic acid, moisturizers, masks and sunscreen.

NEW CLIENTS: Please bring your current products to your first appointment. 

Yes! We offer treatments tailored to teen skin, including congestion, breakouts, and overall skin health. We also help teens build a simple, manageable homecare routine and offer Face Reality acne care when appropriate.

We call this our "Teen-y facial" in our booking system.

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Yes, all of our products are able to be purchased online or in the studio.

You can have products shipped or schedule them for pick-up in studio.

Kismet is by appointment only, including product purchases. Due to the intimate nature of our space, we ask that you place your order through our online store and select product pickup at checkout. We’ll notify you when your order is ready and coordinate pickup so we can keep our clients’ services peaceful and uninterrupted.

We only stock our curated picks from each brand, but we are proud to offer our own direct link to order any products you like from the following brands:

• colorescience
• ZO Skin Health
• skinbetter science
• Anfisa
• Plated science

Due to the limited nature of our products, all sales are final. 

We do not accept returns or exchanges.

If you received an incorrect item, please contact us at hello@kismetskinco.com within 7 days of delivery.

Once your order is placed, you will receive a confirmation email letting you know that your order has been received.

Once your order is fulfilled, you will receive an email notification with your tracking information.

We only ship within the USA at this time.